mention
4.5
89 votes
Start your day by opening mention’s feed and triaging what matters. Create precise listening queries with AND/OR/NOT logic, include brand names, product SKUs, and common misspellings, then narrow by language, country, and source. Turn on instant notifications so spikes or high‑profile posts reach you via email or Slack the moment they appear. In the inbox, tag items by topic (pricing, bugs, praise), set priorities, and assign owners. Reply directly when it makes sense, or push the item to your CRM or help desk to keep the conversation in one place. Over time, refine filters to cut noise and surface only the voices and channels that consistently move the needle.
Use Mention to manage feedback and reviews without juggling tabs. Pipe in comments from major platforms, app stores, and industry sites, then route them with rules—negative tone to support, pre‑sales questions to sales, press inquiries to PR. Build saved response templates for frequent questions, and track service goals like time‑to‑first‑reply. Set thresholds that warn you when negative sentiment accelerates, so you can activate a crisis playbook, brief executives, and post a coordinated response before the story spreads. After the storm, analyze what triggered the surge and update keywords or workflows to catch similar issues earlier.
Turn listening into insight with scheduled reporting. Pick the metrics your team cares about—volume trends, reach, share of voice, sentiment mix, top themes, and leading authors. Tag campaign terms and UTMs to separate ongoing chatter from specific launches. Mention can email weekly or monthly summaries to stakeholders, generate shareable links for clients, and export CSV/PDF when you need raw data or slides. Use annotations to mark product releases or events on timelines, making it easy to connect media coverage and community reaction to business milestones. Benchmark against competitors to see who owns discussion in your category and where you’re gaining ground.
Keep an eye on the field and build partnerships that amplify your message. Track rival brand names, product lines, and executives to learn which content formats, channels, and narratives work for them. Surface creators who repeatedly spark engagement in your niche, score them by relevance and audience quality, and add them to outreach lists. Feed topic insights to your content and SEO teams to shape editorial calendars, briefs, and social posts grounded in real audience questions. For launches, set a dedicated board with alerts, assign coverage tasks across the team, and monitor day‑by‑day impact so you can double down on what performs and pause what doesn’t.
Free
Free
$ 0 per month, billed yearly
$ 0 per month
1 alert
1,000 mentions
3 social accounts
1 user
1 alert
3 social accounts
1 user
1,000 mentions
News monitoring
Forums & blogs monitoring
Reviews monitoring
Web monitoring
Instagram
Twitter (public tweets)
Basic alerts
Tasks & Drafts
Unlimited scheduled posts
Chat & email support - Available
Basic reports - Available
Facebook page - Available
Instagram business - Available
Twitter - Available
LinkedIn company - Available
Solo
$24.00 per month
$ 24 per month, billed yearly
$ 29 per month
2 alerts
5,000 mentions
5 social accounts
1 user
2 alerts
5 social accounts
1 user
5,000 mentions
Media
News monitoring
Forums & blogs monitoring
Reviews monitoring
Web monitoring
Instagram
Twitter (public tweets)
Basic alerts
Tasks & Drafts
Unlimited scheduled posts
Chat & email support
Basic reports
Saved filters
Spike notifications
Facebook page
Instagram business
Twitter
LinkedIn company
Pro
$83.00 per month
$ 83 per month, billed yearly
$ 99 per month
5 alerts
10,000 mentions
10 social accounts
Unlimited user
5 alerts
10 social accounts
Unlimited users
10,000 mentions
Unlimited reports
News monitoring
Forums & blogs monitoring
Reviews monitoring
Web monitoring
Instagram
Twitter (public tweets)
Basic alerts
Alert sharing
Tasks & Drafts
Unlimited scheduled posts
Integrations
Chat & email support
Basic reports
Saved filters
Spike notifications
Automatic Tagging
Sentiment analysis
Facebook page
Instagram business
Twitter
LinkedIn company
Proplus
$166.00 per month
$ 166 per month, billed yearly
$ 199 per month
7 alerts
Standard alerts
20,000 mentions
15 social accounts
Unlimited users
5 alerts
10 social accounts
Unlimited users
10,000 mentions
Unlimited reports
News monitoring
Forums & blogs monitoring
Reviews monitoring
Web monitoring
Instagram
Twitter (public tweets)
Basic alerts
Standard alerts
Alert sharing
Tasks & Drafts
Unlimited scheduled posts
Integrations
Chat & email support
Basic reports
Saved filters
Spike notifications
Automatic Tagging
Sentiment analysis
Facebook page
Instagram business
Twitter
LinkedIn company
Company
Custom
Custom
10+ alerts
Advanced alerts
100,000+ mentions
Unlimited social acc.
Unlimited users
Account manager
10+ alerts
Unlimited social acc.
Unlimited users
100,000+ mentions
Unlimited reports
News monitoring
Forums & blogs monitoring
Reviews monitoring
Web monitoring
TV & Radio (US)
Historical data
Instagram
Twitter (public tweets)
Facebook publics
Pinterest
Youtube
Tiktok
Historical Data (Twitter)
Basic alerts
Standard alerts
Advanced alerts
Alert sharing
Tasks & Drafts
Unlimited scheduled posts
Integrations
API
Chat & email support
Dedicated account manager
Onboarding calls
Alerts set-up
Quarterly meetings
Basic reports
Advanced reports
Scheduled reports
Data exports
White labelled reports
Saved filters
Spike notifications
Automatic Tagging
Sentiment analysis
Facebook page
Instagram business
Twitter
LinkedIn company
Comments